Mrgroup24 Privacy Policy – Our Commitment to Your Data

1Definitions & Scope of This Privacy Policy

In this Privacy Policy, "mrgroup24", "we", or "our platform" refers to the owner and operator of mrgroup24.com and all associated sub-domains and applications. "User", "you", or "member" refers to any individual who accesses, registers for, or uses any part of the mrgroup24 platform.

"Personal Data" refers to any information that can identify you, directly or indirectly — including your name, phone number, email address, financial information, and behavioural data relating to your use of the platform. This definition is aligned with Malaysia's Personal Data Protection Act 2010 (PDPA), which serves as the primary legal framework for mrgroup24's privacy policy.

This policy applies to all data collected through the mrgroup24.com website, email communications with our team, live chat customer support interactions, and all financial transactions made through the mrgroup24 platform.

2Types of Personal Data Collected by mrgroup24

Mrgroup24 collects your personal data through two main channels — information you provide directly, and information collected automatically when you use our platform.

Information you provide directly:

• Full name as shown on your identification document (MyKad).
• An active Malaysian phone number used for account verification.
• Email address for account communications and notifications.
• Date of birth, to verify that you are 18 years of age or older.
• Payment method details used — digital wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow account numbers, or FPX banking information (Maybank2u, CIMB Clicks).
• Identity verification documents such as a MyKad copy submitted for the KYC (Know Your Customer) process where required.
• Communication records with the mrgroup24 customer support team, including live chat, email, and call notes.

Automatically collected information:

• IP address of the device used to access mrgroup24.
• Device type, operating system, and web browser model used.
• Approximate geographic location data based on IP address (state/city only — not precise GPS location).
• Pages and games visited, time spent, and navigation patterns within the mrgroup24 platform.
• Betting and gaming records, including games played, date and time, wager amounts, and outcomes.
• Login session data, including the date, time, and duration of each active session.
• Cookie and tracking technology data as described further in Section 6.

3How mrgroup24 Uses Your Personal Data

Mrgroup24 uses your personal data for legitimate and transparent purposes only. We never use your data for anything beyond the scope described below without first obtaining your additional consent.

• Account Management: Creating and maintaining your user account, verifying your identity, processing secure logins, and enabling access to all features on the mrgroup24 platform.
• Financial Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and disbursing winnings to your chosen payment method securely and on time.
• Age Verification & KYC: Ensuring all mrgroup24 users meet the minimum age requirement of 18 years and comply with applicable anti-money laundering regulations.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, multi-account usage, bonus exploitation and any behaviour that violates mrgroup24's Terms & Conditions.
• Customer Support: Providing effective assistance to users via live chat and email in Bahasa Melayu, including resolving technical and transaction issues.
• Service Communications: Sends important notifications about your account — including transaction confirmations, security alerts and material changes to our terms.
• Promotions & Marketing (with consent): Sending you information about mrgroup24 bonuses, promotions, and special offers via email or SMS — you may withdraw this consent at any time.
• Responsible Gaming: Monitoring usage patterns to identify signs of problem gambling and provide appropriate assistance where needed.
• Platform Improvements: Aggregated and anonymised usage data is analysed to understand how users interact with the mrgroup24 platform, supporting ongoing improvements.
• Legal Compliance: Fulfilling the legal and regulatory obligations applicable to mrgroup24 under relevant Malaysian law.

4Data Sharing with Third Parties

Mrgroup24 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is our absolute commitment to every mrgroup24 user.

However, there are limited situations where mrgroup24 needs to share your data with certain parties to enable our services to function properly:

• Payment Service Providers: Required transaction information is shared with payment processors such as DuitNow, FPX, and e-wallet service providers to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Game Providers: Minimum required game session data is shared with game providers such as Evolution Gaming and Pragmatic Play to ensure a seamless gaming experience. This does not include your personal financial information.
• Infrastructure Service Providers: Cloud and hosting service providers that support the technical operations of the mrgroup24 platform, subject to strict data processing agreements.
• Legal Authorities: mrgroup24 will disclose your personal data to Malaysian government authorities or law enforcement agencies when required to do so by law, court order, or valid legal process.
• Fraud Investigators: In cases involving fraud or money laundering investigations, relevant information may be shared with qualified fraud detection agencies.

5mrgroup24 Data Security Measures

Mrgroup24 implements multiple layers of technical and organisational safeguards to protect your personal data against unauthorised access, loss, alteration, or unintended disclosure.

• 256-bit SSL Encryption: All data transmitted between your browser and mrgroup24's servers is encrypted using TLS 1.3 with 256-bit encryption — the same standard used by Malaysia's leading banking and financial institutions.
• Data-at-Rest Encryption: Sensitive data stored in mrgroup24's databases — including financial information and passwords — is encrypted using modern encryption algorithms that remain unreadable even to our own internal staff.
• Strict Access Controls: Access to user personal data within mrgroup24's internal systems is restricted to staff who require it to perform their job duties, applying the principle of least privilege.
• Two-Factor Authentication: All mrgroup24 internal admin accounts are protected by two-factor authentication to prevent unauthorised access to user data.
• Continuous Threat Monitoring: mrgroup24's security systems continuously monitor for suspicious activity, unauthorised login attempts, and potential cyber threats.
• Regular Security Audits: mrgroup24's security infrastructure is subject to regular audits and penetration testing conducted by qualified third parties.

6Cookies & Tracking Technologies

Mrgroup24 uses cookies and similar tracking technologies to enhance your experience, secure your account, and understand how our platform is used. Cookies are small text files stored on your device when you visit mrgroup24.

You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect your ability to log in and use certain features on the mrgroup24 platform.

7Your Personal Data Rights

Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you have certain rights regarding your personal data held by mrgroup24. We fully respect these rights and provide straightforward mechanisms for you to exercise them.

To exercise any of the rights below, contact the mrgroup24 support team by email at support@mrgroup24.com. We will process your request within 30 days of receipt.

8Data Retention Period

Mrgroup24 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under applicable Malaysian law.

• Active Account Data: For as long as your mrgroup24 account remains active, plus any additional period required by law.
• Financial Transaction Records: Minimum 7 years from the transaction date, in compliance with Malaysia's anti-money laundering legal requirements.
• KYC & Identity Verification Records: Minimum 5 years after account termination date to fulfil compliance obligations.
• Security Logs & Audit: 2 years from the date of creation for fraud detection and security investigation purposes.
• Support Communication Records: 2 years from the date of last interaction, for service quality and reference purposes.
• Analytical Cookie Data: Maximum 12 months as stated in Section 6.

Once the retention period expires, your personal data will be securely deleted or permanently anonymised so that it can no longer be linked back to you.

9Children's Privacy

The mrgroup24 platform is strictly for individuals aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18.

Mrgroup24 applies age verification procedures during registration to prevent access by minors under 18. If we become aware that personal data of an individual under 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the account.

10Links to Third-Party Sites

The mrgroup24 platform may contain links or integrations with third-party services such as payment processors and game providers. mrgroup24's Privacy Policy applies only to data processed directly by our platform.

When you interact with third-party services through the mrgroup24 platform — for example, when making a deposit via Touch 'n Go eWallet, GrabPay, or DuitNow — any data you enter within those third-party interfaces is subject to their respective privacy policies, not mrgroup24's.

Mrgroup24 recommends that you review the privacy policies of all third-party services you use alongside our platform, so you have a full understanding of how each service provider handles your data.

11Privacy Policy Amendments

Mrgroup24 reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform improvements. For material changes that significantly affect your rights, we will provide clear notice at least 14 days before the changes take effect.

Notice of amendments will be delivered to your registered email address and/or via a prominent notice on the mrgroup24 platform. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

12How to Contact mrgroup24 on Privacy Matters

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mrgroup24 handles your personal data, please reach out to us via:

• Email: support@mrgroup24.com — our privacy team will respond within 1–2 business days.
• Live Chat: mrgroup24's in-platform live chat function is available 24/7 in Bahasa Melayu for issues that require an immediate response.

For requests to exercise personal data rights (accessing, amending, or deleting your data), please submit a written request to the email address above along with proof of identity. mrgroup24 will process valid requests within 30 days of receipt.

Mrgroup24 is a platform that operates in accordance with Malaysian law and is fully compliant with the Personal Data Protection Act 2010 (PDPA) Malaysia. If you are not satisfied with our response to your privacy complaint, you have the right to lodge a report with the Personal Data Protection Commissioner of Malaysia.